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Operations Service Manager, Markham

Location: Canada
Job Posting Date: Dec 12, 2018

Company Overview

Citron Hygiene – is a leading provider of support services for commercial and industrial facilities. We provide washroom care, pest control and life safety services and products that help building owners and managers address their facility’s needs. Combining service excellence and innovation we help customers deliver award winning building environments to their employees, customers, and guests. The design and delivery of our services and products reflect our deep understanding of commercial facilities, our focus on creating successful customers, and our respect for the environment.

When you choose Citron Hygiene, you are selecting a company that focuses on job creation, professional development and career advancement. To ensure that we continue to be recognized as North America’s leading Hygiene Company, we are committed to finding and developing the next generation of leaders.

Position Summary:

The Service Manager is responsible for the supervision and leadership of the dealership’s Service department and respond to customer concerns and inquiries in a courteous and professional manner. He or she will effectively and efficiently manage the development and direction of the service team to drive the growth of revenue, productivity, quality assurance and to promote a high level of customer satisfaction. The Service Manager’s responsibilities will also include the assurance of accurate parts control, sourcing and costing, as well as the management of all staff, resources and inventories.

Duties and Responsibilities

Under the supervision of the VP, Operations, the duties and responsibilities of the Service Manager include, but are not limited to, the following:

  • Oversee and manage the Service department’s operations and scheduling.
  • Manage quality assurance – setting quality standards, maintaining quality of all service activities.
  • Ensure completion of service routes, installs & other service appointments
  • Advise mechanics of work that must be completed.
  • Conduct regular performance appraisals for all Service department staff.
  • Provide coaching and mentoring to all subordinate staff.
  • Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
  • Oversee and direct Service department resource and workforce issues for the organization.
  • Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
  • In conjunction with the regional VP, responsible for appropriate staff levels to meet requirements of the branch.
  • Responsible for recruitment, hiring, terminations and performance management.
  • Manage the morale in the team by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
  • Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
  • Recommend to enhance and develop policies, procedures and service systems to meet the goals of the department.
  • Measure and monitor key indicators of the service delivered
  • Ensure that all reporting employees adhere to company policies and procedures
  • Maintain the cleanliness of the technician areas of the facility, including service vehicles
  • Ensure that all health and safety policies and practices are adhered to including proper maintenance and safety inspections of service vehicles


  • Other duties as assigned.

Minimum Requirements:

  • High School diploma, G.E.D. or equivalent.
  • Previous management experience in a technical environment with proven leadership abilities.
  • Effective leadership skills, with a strong focus on operations and business processes.
  • Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
  • A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
  • Effective attention to detail and a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Ability to work independently in a busy environment.
  • Experience with route logistics operations.
  • Demonstrated knowledge of inventory control techniques and procedures.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Working Conditions:

  • Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
  • Required to meet a number of deadlines which may cause stress.

What’s in it for you?

  • Excellent career advancement opportunities and learning experiences within a rapidly growing company
  • Attractive Remuneration commensurate on experience
  • Benefits including health, dental, vision and life insurance

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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Job Features

Job CategoryOperations

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