Privacy Policy

Citron Hygiene Canada Limited – Website Privacy Statement

At Citron Hygiene Canada Limited (“Citron Hygiene”) we believe that privacy is important and we value your trust. This Website Privacy Statement (“Statement”) describes how Citron Hygiene collects, protects, uses and shares information gathered about you on the Citron Hygiene Website (the “Citron Hygiene Site”).

What is personal information?

“Personal information” generally refers to any information about an identifiable individual, for example your name, date of birth, address, gender, etc.

To what personal information does this Statement apply?

This Statement applies only to personal information collected through the Citron HygieneSite.

How and why do we collect your personal information via the Citron Hygiene Site?

Citron Hygiene collects personal information from you through the Citron Hygiene Site only for the purposes that Citron Hygiene identifies to you in a consent statement, which Citron Hygiene will provide to you at or prior to the time Citron Hygiene collects such information from you, unless Citronn Hygiene is permitted or required by law to collect such information without your consent. The consent statement will explain to you (i) the nature of the information Citron Hygiene will seek to collect, (ii) the purposes for which Citron Hygiene may use and disclose the information, (iii) the types of organizations with whom Citron Hygiene may share the information, and (iv) the manner in which you may access and correct or update the information. Citron Hygiene will always collect your personal information by fair and lawful means, and will not seek to collect more personal information from you than is necessary in order to fulfill the purpose(s) Citron Hygiene identifies to you.

Does the Citron Hygiene Site collect personal information from you using technology?

The Citron Hygiene Site collects information from you using technology, so it may not be readily apparent to you that it is being collected. Specifically, Citron Hygiene uses cookies (small strings of text that are stored on your computer) to collect information about how you enter (e.g. through a link from a 3rd party site) and navigate the Citron Hygiene Site, and what information was of interest to you. Citron Hygiene uses this knowledge to improve the information and services Citron Hygiene offer on the Citron Hygiene Site. In general, the cookies Citron Hygiene uses do not identify you by name. Instead, the cookies Citron Hygiene uses identify each visitor by the number associated with the computer or device they use to access the Internet (i.e., the Internet Protocol (IP) Address). Such cookies cannot retrieve any other information from your hard drive or obtain your email address without your knowledge.
Citron Hygiene also uses web beacons or similar technologies to collect certain information when you receive and open e-mail communications from us. For example, the information may include the date/time you first opened our e-mail to you, the number of times it was opened, the number of click-throughs on any links in our e-mail to you. This information helps us customize your website experience and make our marketing messages more relevant and effective. We also use this information for internal reporting and analysis purposes, such as how you are using our website and performance of our marketing efforts.

Do you have to disclose personal information to us to use the Citron Hygiene Site?

Citron Hygiene generally does not require you to disclose your personal information to Citron Hygiene in order to access, to surf or to view the content on the Citron Hygiene Site. You can always choose not to provide your personal information to Citron Hygiene, although this may prevent Citron Hygiene from fulfilling a particular transaction that you have requested. For example, Citron Hygiene cannot contact you to provide you with information you have requested if you refuse to provide Citron Hygiene with your contact information. You can also configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is placed on your browser. Use the “help” feature of your browser to obtain more information about these options. Please note, however, that if you choose to reject all cookies, you may not be able to take full advantage of all of the features of the Citron Hygiene Site. Many features on the Citron Hygiene Site, however, do not require that you accept cookies.

With whom will Citron Hygiene share your personal information?

Citron Hygiene does not sell or rent the personal information collected through the Citron Hygiene Site to any third party to use or disclose for its own marketing purposes. Citron Hygiene may share this information with service providers that Citron Hygiene has contracted with to perform services on its behalf, such as data storage, data processing and information technology support, but these service providers are contractually required by Citron Hygiene  not to use or disclose this information except as necessary to perform services on Citron Hygiene’s behalf or to comply with legal requirements. Citron Hygiene may also share this information in circumstances where Citron Hygiene holds a good faith belief that such disclosure is necessary to (a) conform to legal requirements or comply with legal process; (b) protect and defend Citron Hygiene rights or property; or (c) act to protect the safety and security of Citron Hygiene’s guests and the Citron Hygiene Site.

Will my personal information be accessible outside of Canada?

Citron Hygiene may, only for the purposes identified in this Statement, transfer and permit access to your personal information collected through the Citron Hygiene Site outside of Canada. As a result, your personal information may be subject to the laws of such jurisdictions and may be accessible to the courts and law enforcement authorities of those jurisdictions. Citron Hygiene will always protect the privacy and security of your personal information, regardless of where it is processed or stored. How can you access and update or correct your personal information? Unless Citron Hygiene is permitted or required by law to prohibit access, you may view and, if necessary, update or correct the personal information Citron Hygiene holds about you by contacting Citron Hygiene in the manner set out at the end of this Statement. Citron Hygiene will respond to your request within the time limit set out by the applicable privacy legislation and, if applicable, will provide you with an estimate of the of the cost to you associated with administering and responding to your request. Citron Hygiene will retain the personal information you submit to Citron Hygiene for a period long enough to provide you with a reasonable opportunity to exercise your access rights. In any event, if Citron Hygiene uses the personal information you submit to Citron Hygiene to make a decision about you, Citron Hygiene will retain such personal information for a period of at least one year following such use.

Links and Disclaimer of Linked Sites

Please note that once you have clicked on a link on the Citron Hygiene Site, you may be leaving the Citron Hygiene Site and entering a site that is not under Citron Hygiene control, and to which this Statement does not apply. While Citron Hygiene seeks to link only to sites that share our high standards and respect for privacy, Citron Hygiene strongly recommends that you read the website privacy notice, if any, associated with each linked site to learn how the personal information you submit through that site will be handled by the responsible organization, and whether or not the site uses cookie technology.

What type of security does Citron Hygiene provide for your personal information?

The security of the personal information collected through the Citron Hygiene Site is of utmost importance to Citron Hygiene. We have implemented technical, contractual, administrative and physical security measures to protect the personal information collected from you on the Citron Hygiene Site with a level of security appropriate to the sensitivity of the personal information collected. This may include, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection and site monitoring. Internally, Citron Hygiene restricts access to your personal information to employees and service providers who need access to this information in order to fulfill the purposes identified to you at the time of collection, or who are permitted by law to have such access. These employees and service providers are limited in number, and are committed to, and have agreed to be bound by, Citron Hygiene’s high standards of privacy protection. Citron Hygiene will review and amend our security measures periodically, as Citron Hygiene deems appropriate.

Who do I contact with questions or concerns about this Statement?

If you need further assistance, please contact the Citron Hygiene Privacy Officer either by writing to us at Citron Hygiene, 145 Shields Court, Markham, ON, L3R 9T5, Attention: Privacy Officer, or by clicking here to submit your inquiry to our Privacy Officer via email.