Full-Service, Custom Washroom Hygiene Services
We take care of the dirty work so you don’t have to.
Transform how your facility stays clean with trusted, on-site hygiene service delivered by certified professionals across North America.
How Our Hygiene Services Work
We don’t just sell products, we service and manage them for you. It’s a structured, technician-led service model designed to keep your facility clean, compliant, and consistently cared for. Every visit follows a defined, systemized process executed by Citron Hygiene Certified Technicians.
Initial Consultation
We schedule a call with you and your team to learn about your facility, goals, and challenges.
On-site Assessment
We walk your facility, count stalls, assess traffic, and build a plan tailored to your space.
Custom Plan & Recommendations
We prepare a tailored service plan for you that is aligned with your budget, needs, goals, traffic levels, and operational standards.
Product Installation
Once you’ve agreed to a service plan, our team installs all your product equipment efficiently and professionally.
Plan Your Pre-scheduled Service Visits
Together, we determine a service frequency that fits your specific needs: daily, weekly, 14-day, 28-day, or 56-day cycles, to name a few. You know when we’re coming, and we show up when we say we will.
Full Maintenance at Every Service Visit
Our Certified Technicians clean units, test functionality, empty disposal bins, remove waste off-site, refill dispensers, replace cartridges and batteries, change urinal screens, replenish soap, and more. Every visit ensures units remain sanitary, functional, and safe.
Our Hygiene Services
Menstrual Hygiene Disposal (MHD)
Clean, discreet, and professionally maintained disposal units.
During each service visit, our technician will:
- Clean the exterior of the unit
- Empty waste and remove it off-site
- Replace the liner with a new one
- Apply our proprietary treatment agent (Actiwipe in Canada, EcoCard in the U.S.)
Results: Reduced odors, improved cleanliness, and fewer plumbing issues from improper disposal.
Free-Vend Pad & Tampon Service
Support dignity and inclusion with reliable menstrual product access. Citron provides reliable menstrual product access, fully managed and free for washroom visitors.
During each service visit, our technician will:
- Replenish pads and tampons
- Wipe down and clean the dispenser
- Test functionality to ensure proper operation
Results: Know that your washroom is always stocked with menstrual products. No monitoring required from your team.
Air Care Service
Consistent, professional odor control for a facility that always smells clean.
During each service visit, our technician will:
- Replace fragrance cartridges
- Ensure proper dosing cycles
- Replace batteries as needed
Results: With scheduled servicing, refill cartridges never run out unexpectedly, and your washrooms always make a positive first impression.
EcoClean
EcoClean units attach directly to urinals and toilets for proactive pipe cleaning and odor control. The formula is released into the urinal or toilet, making its way to the pipes, and cleaning them while releasing enzymes that help prevent scale buildup and odor.
During each service visit, our technician will:
- Replace the refill
- Change batteries, if required
- Clean and wipe down the unit
Results: We replace refills, change batteries, and maintain the unit on schedule, helping reduce odors and prevent plumbing issues at the source.
Why Facilities Choose to Outsource Hygiene
Protect Your Reputation
Washrooms shape perception. Professionally serviced hygiene systems keep your facility looking clean, cared for, safe, and trustworthy.
Reduce Risk for Staff & Guests
Scheduled servicing prevents cross-contamination, odor buildup, and avoidable safety concerns in high-traffic areas.
Ensure Compliance & Consistency
Our certified technicians follow strict protocols on a reliable schedule that keep you aligned with internal policies, corporate standards, and hygiene expectations — especially in regulated environments.
What Makes Citron Different
Hygiene isn’t an add-on for us. It’s our specialty.
Certified Technician Training
Every Citron technician completes formal training and follows the same standardized hygiene protocols and service steps.
On-Site Service Model
We remove waste, not entire units, reducing cross-contamination risk compared to our competitors’ exchange systems.
Controlled Waste Handling
Because units remain on-site, we avoid industrial washing systems that rely on high water use, detergent, and large-scale, fuel-heavy transportation, which is more environmentally friendly
Purpose-Built Hygiene Expertise
Our operational model, technician training, and infrastructure are built specifically for hygiene service excellence.
Industries We Serve
Citron Hygiene supports facilities across North America, including, but not limited to:
- Manufacturing & Industrial
- Property Management
- Retail
- Comercial
- Higher Education
If your facility has washrooms, we can manage the hygiene.
Real Results
Reduced Plumbing Issues
Without proper disposal units, washroom visitors may flush menstrual products like pads and tampons, leading to plumbing call-outs and maintenance costs. Installing and maintaining hands-free menstrual hygiene disposal units significantly reduces these issues.
Improved First Impressions
Scent strongly influences how clean a space feels. Professionally managed waste removal and air care programs create a consistently fresh experience that builds confidence in your facility.
Trusted, Human Service
Our Certified Technicians are the face of Citron Hygiene, delivering reliable service with professionalism and care.
Frequently Asked Questions
How often do you service?
Your service schedule is customized based on your needs — daily, weekly, 14-day, 28-day, or 56-day schedules are available.
Is installation included?
Installation is typically separate and may include a one-time fee.
Do we have to manage anything?
Citron Hygiene handles servicing, waste removal, refills, and quality checks. You don’t have to manage anything!
What about multiple locations?
We support national accounts through our direct operations and trusted subcontractor network.
Do we buy equipment upfront?
In most cases, no. Equipment is included in the monthly service fee. If equipment fails, we replace it.
Ready to Elevate Your Washroom Hygiene?
Let’s create a hygiene service plan built for your facility.
